Contact Us

We are here to help with frame compatibility, product selection, orders, installation, returns, and warranty questions.

Contact Information

Company: HONG KONG CLOUDMAP CROSS-BORDER LIMITED
Email: support@fxllens.com
Phone: +86 131 9739 2210
Address: RM H11, 1/F, KAISER ESTATE PHASE 2, NO. 51 MAN YUE STREET, HUNG HOM, HONG KONG
Service Time: Monday to Friday (9:00am - 6:00pm UTC+8)

Email Support

Email us at support@fxllens.com. We usually respond within 1–2 business days. Response times may be longer during holidays or unusually busy periods.

For Model and Fit Help

Please include:

• The model code and size printed inside the frame temple.
• A clear front photo of the complete frame.
• Clear photos of the markings inside both temples.
• A photo of the original lens shape, if available.

For an Existing Order

Include your order number and the email address used at checkout. For damaged, incorrect, or fit-related items, attach clear photos of the product, packaging, frame code, and the issue.

Returns and Warranty

Review our Return & Refund Policy before sending any item back. Contact us first for return instructions. Returns sent without authorization may be delayed.

Payment Security

Never send a full card number, security code, account password, or other sensitive payment credentials by email or through the contact form.

Store Policies

Shipping, returns, warranty, privacy, and website-use information is available through the policy links in the site footer.